Facilities for Disabled People wheelchair ramp sign

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73 Kommentaar

  1. Your local building inspector is the best person to ask – or an engineer.

  2. Im working on a building which needs to comply with Part S and as such I have designed the 2 fire escapes accordingly, my question is that if i add an additional stair which is a communicating stair only does this still have to comply with Part S or can it simply comply with part M as the requirements for Part S have already been fulfilled? (As per Part T, I only require 2 stairs, the 3rd is additional)

  3. John f Jay sê:

    We are Home owners in a condo with no Handicap parking nor legally steps to resident, steps also routed and ready to fall through. What can we do PLEASE HELP. This is in South Carolina (Horry county)

  4. Can this help with the buildings out side the country.Like international buildings for people with disability. Im asking because i want to start a facility for disabled people outside South Africa

  5. Bianca Bredenkamp sê:

    Goeie dag,

    Should storage units also be built in accordance with the regulations regarding persons with disabilities?

  6. The Regulations require a disabled parking bay if there is provision for 50 or more parkings. I work in a building with 10 parking bays. So am I correct to assume that they have no obligation to provide a parking bay for me?

    I note that the Regulations require 1 disabled bay in an employee parking. The building I work in does not technically have an employee parking as the parking lot is open to the public.

    So am I stuck?

  7. Begin by die plaaslike owerheid.

  8. If the building at your place of work does not comply with laws regarding access for the disabled employee, which regulatory body so you lay your complaint with so that inspectors can come and verify your complaint?

  9. Hi Sheila, Not “Retirement villages” specifically but the regulations do address various aspects of building when it comes to the eldery and disabled etc.

  10. Sheila Mitchell sê:

    Are there any specific national building regulations relating to retirement villages?

  11. That sounds hugely unreasonable to me. I would check with your local authority to see what the approved plans state in terms of access for disabled persons. While the “new” regulations may not apply, those in place when the plans were passed certainly will apply now. And if they are locking an access point, for whatever reasons, they are not complying with the law.

  12. Anastasia Karagiannidis sê:

    My mother lives in a 5 storey building. Up until the middle of last year the one entrance to the building was the only suitable access to the building for disabled people. Since then it has been locked with a chain and a lock for “security” reasons. All other access into the building has stairs which makes it very difficult for a disabled person to negotiate.
    My mother walks with a stroller and is finding it frustrating to get in and out of the building. She’s also recently had a hip replacement which because of her age has taken a while to heal.
    I have asked that she be given the key to the entrance that allows for easy access and that has been denied.

    Is there anything I can do to help my mother?

  13. Nicki, Part S of SANS 10400 deals with facilities for disabled persons. This will tell you what is required – you can access the full part from an SABS library. It is more than benefits – i.e. this is what is required. The regulations are a lot more strict than they used to be. In terms of costs, I have no idea. Perhaps you could talk to architects or builders – or perhaps the Master Builders Association.

  14. Hallo Penny,

    I’m a quantity surveying student and I am doing an assignment on the legislation for disabled people with regards to the costs involved. Do you have any information on the costs and benefits or suggestions as to where I could find that information, or any relative information?


  15. Patricia I’m really not sure. Part S of SANS 10400, Facilities for persons with disabilities, is the correct section of the National Building Regulations to look at – and the restaurant owners have more responsibilities than just lifts. The law (National Building Regulations and Building Standards Act) states that “Facilities that accommodate persons with disabilities shall be provided in any building except the following:
    (a) any building of which the whole of the ground storey comprises one or more occupancies
    classified in terms of regulation A20 as B1, B2, D4, H4, J1 or J2;
    (b) any building classified as H1 in terms of regulation A20 where such building has less than 25 bedrooms and it can be reasonably proven that it is not possible to include wheelchair access in certain aspects of the design; and
    (c) any storey above ground floor level of a building classified as H3 in terms of regulation A20 and not provided with a lift.”
    The classifications referred to in (a) above are High risk commercial service (B1), Moderate risk commercial service (B2), Plant room (D4), Dwelling house (H4), High risk storage (J1), Moderate risk storage (J2). I assume a restaurant would either be a large or small shop – displaying and offering merchandise (F1 and F2), or Hospitality (H5).
    In terms of (b) this refers to H1 = hotel.
    And in terms of (c) H3 = domestic residence.
    So that means they are OBLIGED to provide certain facilities in terms of the law.
    These are the first five listed in the LAW (not the deemed to satisfy regs):
    “S2 Facilities to be Provided
    (1) In any building contemplated in regulation S1 requiring facilities for persons with disabilities:
    (a) persons with disabilities shall be able to safely enter the building, use all the facilities subject to the provisions of subregulation (3) within it and leave it;
    (b) there shall be a means of access suitable for use by persons with disabilities, from the main and ancillary approaches of the building to the ground storey; via the main entrance, and any secondary entrance;
    (c) there shall be a means of egress suitable for use by persons with disabilities from any point in a building to a place of safety in the event of an emergency;
    (d) any lift installation that is provided shall be capable of serving the needs of persons with disabilities who are likely to be using the building;”

    So the way I read it they are breaking the law – pure and simple.

    In addition, Part S refers to other legislation including the Constitution (e.g. The state may not unfairly discriminate directly or indirectly against anyone on one or more grounds, including race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth.) & The Promotion of Equality and Prevention of Unfair Discrimination Act which addresses the wider aspect within which sites, complexes and buildings should be made usable by persons with disabilities.
    Section 9 of the second Act above states:
    “Section 9 states that
    no person may unfairly discriminate against any person on the ground of disability, including ––
    (a) denying or removing from any person who has a disability, any supporting or enabling facility necessary for their functioning in society;
    (b) contravening the code of practice or regulations of the South African Bureau of Standards that govern environmental accessibility;
    (c) failing to eliminate obstacles that unfairly limit or restrict persons with disabilities from enjoying equal opportunities or failing to take steps to reasonably accommodate the needs of such persons.”
    I hope that helps you! Just bear in mind that there may be an argument that the restaurants may have been established prior to 2011 when this part of SANS 10400 changed.

  16. In our town there is a two storey building with three restaurants on the top floor but there is only a stair case and no lift. Many of the people who eat at these resturants are elderly and some are disabled or semi disabled., with the result it is very difficult to get them up the stairs and as a result the eateries loose trade. My son is disabled and I really struggle to get him up and down the sairs at this centre but the one restuarant is his favorite. I have heard of promises being made by central management to install a lft but so far nothing has been done. What can we as the public and also the owners of the different business on the second floor do to get someones attention and install a lft.

  17. Malcolm I am not a lawyer and I am also not here to argue the facts with you. But my personal opinion is that if you sell to a disabled person then you need to be compliant with the relevant regulations – finished and klaar.
    And if my opinion matters at all, there are a whole lot of other things you need to be compliant with – it’s a can of worms I’m afraid. You probably can, quite legally, state that disabled persons may not buy into the complex unless they take care of upgrades themselves. But I’m guessing.

  18. It is not a case of accepting disabled residents it’s a case of a disabled person buying into our complex. In terms of the Constitution we cannot stop anybody from buying into our complex. The seller does not care as long as he gets the best price available. Now we have to inconvenience other residents to accomodate someone who should have been made aware that a shortage of parking facilities was going to be problem. Obviously this situation is going to cause ill feeling with at least two other affected residents. Fortunately it was an open carport that was involved. What would happen if it was a garage? Would we be obliged to knock down two garages to satisfy one disabled person’s requirements? BTW our complex is 25 years old and this is the first time we have had this problem. From what I can ascertain is not normal for private complexes in our area to offer would be residents with handicapped parking.

  19. Malcolm, Any retirement village that accepts physically disabled residents is obliged to fulfill all the requirements of Part S of SANS 10400, Facilities for disabled persons. This includes parking that meets the specifications of Part S. Surely the establishment must have a policy that ascertains whether residents have special needs?

  20. What are the requirements for parking in a retirement village which up until now has had no physically disabled residents? We now have a new resident who is physically disabled and needs handicapped carport facilities to get in and out of her car. Surely she should have realised we did not have the facilities to cater for disabled parking in a carport when she bought into our complex, and now expects another resident to give up a portion of their parking area to facilitate her additional space requirements.

  21. Colin I answered this query – it should appear above.

  22. Colin, there is some information here about toilet facilities. There are more detailed tables in the regs.
    Here are some excerpts from Part S of SANS 10400, Fasiliteite vir Gestremde Persone:
    4.12 Toilet facilities…[which includes showers etc]
    4.12.1 In any building where facilities for persons with disabilities are required in terms of Regulation S1 (see annex A), there shall be one or more toilets or unisex toilet facilities suitable for use by wheelchair users, provided that
    a) In any building requiring toilet facilities to which part S of the Regulations applies, the first toilet provided shall be a unisex toilet facility, for use by persons with and without disabilities, preferably in accordance with the details shown in annex D.
    b) refers to hotels – H1
    c) In any building other than buildings of occupancy class H1, where in terms of SANS 10400-P, a toilet is required, not fewer than one toilet accessible to persons with disabilities shall be provided within every group of toilets provided.
    d) Persons with disabilities shall not be required to travel further than persons without disabilities to get to a toilet that is accessible to them (see annex B).
    e) Persons with disabilities shall not be required to travel a distance of more than 45 m on the same floor, or 25 m where horizontal and vertical distances are combined, in order to reach a toilet accessible to them, regardless of the number of toilets available to persons without disabilities.
    4.12.2 In a wheelchair-accessible toilet,
    a) the door of the compartment that contains the toilet facilities shall open outwards unless a 1,2 m diameter area that is clear of all fittings, fixtures and the line of the door swing is provided. It shall be fitted with a grab rail on the inside and an easy-to-use locking device. The door leaf shall be openable from the outside by the use of a suitable device in the case of an emergency, and such leaf shall be fitted with a suitable means of indicating whether the compartment is occupied;
    b) the minimum finished wall-to-wall dimensions of the compartment shall be not less than 1,8 m × 1,8 m;
    c) distance of not less than 450mm and not more than 500mm shall be provided between the centre line of the toilet and the nearer side wall of such compartment, and suitable grab rails shall be fixed to such side wall and the rear wall;
    d) the distance from the front edge of the toilet to the rear wall of such compartment shall be not less than 690 mm;
    e) the top surface of the seat of the toilet shall be not less than 480 mm and not more than 500 mm above the floor level;
    f) unless the toilet is provided with a special back rest, the lid and seat thereof, when raised to the upright position, shall remain in such position;
    g) sanitary fixtures and fittings, such as the soap dispenser, hand drier, mirror, coat hooks and toilet paper holder shall be easy to use and easily accessible to any person in a wheelchair. Hand- operated metering faucets shall remain open for a minimum of 10 s;
    h) the toilet flushing control shall be positioned on the outer side, on top of or behind the toilet, operable from the transfer space and shall be easy to use;
    i) within any such compartment, the washbasin shall
    1) be mounted without legs or pedestal, and the height from the floor to the top edge of such basin shall be not more than 820 mm, and
    2) have a vertical clearance of 650 mm from under the basin to the floor, measured at a point not less than 160 mm from the front of and under the basin.
    j) either a vanity slab or shelf shall be fitted in such compartment, level with the top of the washbasin, with a clear height beneath it of 750 mm;
    k) water supply to such a wash basin shall be by way of a single lever mixer unit with a lever handle at least 100 mm long within reach of any person sitting on the toilet;
    l) grab rail assemblies shall be manufactured and installed so as to meet the purpose for which they are intended. The installation shall be sufficiently sturdy to withstand the loads imposed on them;
    m) grab rails suitable for use by persons with disabilities shall be provided at the side and back of the toilet. The tube of any grab rail shall have an outside diameter between 32 mm and 38 mm. The back and side grab rail may be an integral unit;��
    n) In addition to the grab rails indicated in(m), a hinged support arm may be added to the transfer side of the toilet, at 300 mm from the centre of the toilet
    o) doors into accessible toilets shall have a clear opening of 900 mm minimum.
    NOTE It is recommended that the maximum temperature of water discharging from any hot water outlet in any building, should not exceed 45 °C. This is of particular importance in ablutions accessible by persons with disabilities.
    4.12.3 Any bath or shower cubicle provided for the use of persons with disabilities shall be so designed that a wheelchair user should be able to roll into such cubicle without being obstructed by a kerb or change of level.
    4.12.4 Floor surfaces to any bath or shower cubicle provided for the use of persons with disabilities shall have a firm and slip-resistant surface under wet and dry conditions.
    NOTE Annex D provides further guidance on the design and layout of toilet facilities.

  23. Colin Rothschild sê:

    What are the regulations for disabled in a corporate gym. WC, changing & shower.

  24. Thanks for the article. I am a student of facility management in Malawi. Though this is for South Africa, it has indeed helped me understand as an upcoming facility planner and manager, to understand the legislation for the disabled people.

  25. Wilma this is sometimes covered by local bylaws and sometimes just by management policy. It’s a huge problem and one that many shopping centres ignore because it is so difficult to enforce. All you can do is go and talk to management and ask them to police the parking so that the people it is intended for can use it. I think the most common policy is for discs to be issued, so that parking attendants can see whether people can legitimately park there. But even so this has problems since it doesn’t specify the driver of that particular car.

  26. Robb contact the centre management to find out how you can get a permit.

  27. Robb Edgecomb sê:

    l refer to Benoni Lakeside Mall. Altough they have parking, no one has access to the as one has to register with some private person in order to get a permit to park there. All spaces stand empty and we the disabled can not park there.

  28. i have a question what are the laws for paraplegic parking? can anyone with a sore foot park in this bay?
    especially at a hospital.. and persons with a baby cos the door is to far??? i get this all the time at a hospital in pretoria can you mail me the law so i can go and show it to them..

  29. Ingrid there is nothing in the Building Regulations that relate to pulleys. Whatever you provide for her needs to be safe, so have it installed by a professional.

  30. Ingrid Woest sê:

    Bathroom regulations

    Hi I have an elderly mother who is having trouble getting out of the
    bath. Can a pully mechanism be built for her. They stay in a flat with
    concrete roof. Can i have a pully system, with a winch
    (landrover)installed for her. What are the regulations pertaining to
    this. Regards Ingrid

  31. Rosemary, parking bays are not specified in the NBR. This would normally be covered by local bylaws and might vary according to where they are located.

  32. What should the size of a disability parking bay be?

  33. Joyce it is not so much that they don’t have to make provision for disabled people, it is rather that they do not have to be retrofitted to comply with the new regulations. If you download the old regulations – SABS 0400-1990 (this is a link for you) – you will see what the regulations previously required. If you find any buildings including government buildings, retail stores and residential apartment blocks that do not comply with these then they are in contravention of the law.

  34. I am concerned that existing buildings do not have to make provisions for disabled! With the exception of historical monuments, how can government buildings, retail stores and residential apartment blocks be allowed to exclude people with disabilities?

  35. Anne retrofitting is not required unless there is a major renovation or extension to the building.

  36. Anne Fitchett sê:

    existing buildings
    Do existing buildings need to be retrofitted to comply with the SANS10400-s (people with disabilities) – I know that when some of the regulations change (eg fire regs) an existing building may have to be modified to bring it into compliance.
    Thanks for the great site!

  37. Hi Adri,
    The National Building Regulations “Part S: Facilities for persons with disabilities” deals mainly with physical disabilities as you say, it does not address psychological disabilities (however real these may be). The local authority has the mandate to implement and enforce the Regulations or the By-laws for it’s region. You should address the problem to the building inspector in your area. All the municipal contact numbers are on this page here: munisipaliteit-kontak

  38. Hi Shaku,
    The National Building Regulations regarding People with Disabilities deals with the structure of buildings and the elements such as access, stairs, ramps etc. I do have sympathy with the way many classrooms in South Africa are overcrowded. But I think it is down to the Headmaster and teachers to arrange the desks in the classrooms as they see fit. Maybe you can have a discussion with them and ask if they can accommodate you.

  39. Hallo Penny

    Is it acceptable for a 9 storey building to only have excalators as the means of access to other floors? There are lifts but they only service two floors. Physical disabled people can apply for a card to allow the lifts to stop on every floor. This is however not available to people with vertigo, acrophobia, and related phobias. The escalators are also ‘open’ in that there is a wide open space all around the escalators with a clear view down to the ground floor and no visual points for people with acrophobia or vertigo to use to try and counteract the condition. Normal stairs is not available as an option. The emergency stairs is obviously not available as it is restricted for use during an emergency. Staff with problems other than being in a wheelchair or being blind must first visit specialists/therapists/etc and acquire a recommendation from them before consideration will be given to allow these staff members a card to also access all floors via the lifts. It just doenst seem right to only give empoloyees / occupants only one option to access different floors and that option being one that is not acceptable to all due to medical conditions (excl wheelchair bound or blind).

    Any clarification on how the act sees this will be highly appreciated

  40. Shaku Moroamapuru sê:

    I would like to know the space required by a person with disability using a wheel chair in a classroom

  41. Stephen Williamson sê:

    Thank you very much for the info. This will help us a lot in our case. More research of cource to be done. Thanks for the speedy answer.


  42. Yes Stephen, Part S does cover ramps in shopping malls. It also talks about requirements for ramps used by wheelchairs. You might want to check the whole standard – you can buy it online from the SABS web store, or access it at an SABS library. I can though give you some information.
    Part S of SANS 10400 states that, “Ramps might be required for use by persons without disabilities, for example, persons pushing trolleys who require ramps as an alternative to stepped access” and that “Ramps should only be provided where level access cannot be achieved. Where a ramp is provided, stepped access should normally accompany it for persons with ambulant disabilities who find ramps difficult to use”.
    There are also very clear guidelines in terms of steepness. Here are some of the guidelines:
    1. They should have “a gradient, measured along the centre line, that is not steeper than 1:12”
    2. The surface should be “clear” and “trafficable”, and it should bot be less than 1,100 m wide
    3. The surface itself must be be stable, firm and slip resistant (see also SANS 784) in both wet and dry conditions.
    4. There should be “a landing at the top and bottom of each ramp of not less than 1,2 m in length (clear of any door swing) and of width not less than that of the ramp”.
    5. There are additional requirements in terms of ramp requirements between landings. e.g.a relatively gradual gradient of 1:20 can have a maximum vertical rise of 750 mm and the ramp length between landings can be up to 15 m, while a steeper 1:12 gradient ramp cannot be more than six metres and the maximum vertical rise is 500 mm.
    6. There must be a handrail on both sides of the ramp, or where the width is greater than 2,4m, a central handrail in accordance with the requirements of 4.10 where the gradient is steeper than 1:15.
    7. If ramps in the same direction are used for a vertical rise of more than 600 mm, they must be staggered by the width of the ramp, to prevent a long straight line of ramps.
    8. The camber or banking on walkways and ramps shall not exceed 1:50.
    In terms of handrails, there are a number of guidelines, including:
    1. The height to the top of a handrail from the nosing of the tread of the stairs or from the surfaces of a ramp shall be in the range 900 mm to 1 000 mm and shall remain consistent along the length.
    2. They should be securely fixed and rigid.
    3. The clear width between a handrail and an adjacent wall shall be at least 60 mm and handrails should extend 300mm horizontally beyond the top and bottom of the ramp or stairway, and return to the supporting structure, or finished with a positive return.
    4. The need to be continuous between landings where this does not create a hazard.
    There is a drawing that shows walkway, ramp, landing and where the handrail needs to be.
    This part states: “All steps, stairs and ramps should be fitted with handrails on both sides to reduce the risk of falling.” & “Where a change in level of more than 600 mm occurs, a handrail shall also be provided.”
    But have a look at a recent response from Janek to Louis in the section on Trappe.
    Ek hoop hierdie help.

  43. Stephen Williamson sê:

    Hallo Penny,
    Do these regulations cover the the legal requirements of ramps in shopping malls. That is, the steepness or angle of ramps inside shopping malls.
    Case in point. The ramps in the East Rand Mall to me are extreemly steep and slippery. I barely make it to the top of these ramps. Going down them is a nightmare. One cannot slow down without burning your hands on the wheels of the chair. You can pull the breaks and the wheel chair just slides and has nearly over turned a couple of times. There are no hand rails on these ramps nor on stairs next to the ramps.
    There is just a steel round bar near the floor, which management says, is there to protect the tiles on the side walls from shopping trolly’s damaging the tiles.
    Also the side walls of these ramps range from hip height to knee height which i believe is also very unsafe.
    My mother recently slipped on one of these ramps, and got her foot caught under the bar near the floor, fell backwards and snapped her ankle in two places.
    What are the specific rules/law regarding these type of ramps. The mall says, the tiles on the ramps are smaller and therefore more grout and the claim that makes them , “non slip “.
    Can you please comment or direct me to a site where it states what the requirements are for these ramps.

    Baie dankie
    Stephen Williamson.

  44. Thank you very much for your clear and fast response.
    Vriendelike groete,

  45. Paula, SANS 10400 is the current regulation. SABS 0400-1990 was the old regulation. The legislation was updated in 2008 – which you will see if you read the information given elsewhere on this site. To add to your confusion, Part S – which is the section you are referring to, was actually only published in 2011.
    In most instances SABS regs had a “1” added to them (0400 therefore becomes 10400) and they all became SANS – i.e. South African National Standards. But the 1990 version of the so-called “deemed to satisfy” rules written by the SABS have been majorly updated.
    In the 1990 document, this section was all of five pages – more than one being the actual legislation. It is now 51 pages, though this includes the legislation, contents, definitions and suchlike. The regulations themselves are around 40 pages with some containing just drawings – e.g. of toilets, to show how they must comply.
    Let me know if I can help further.

  46. Hallo Penny,

    I don’t have very clear which is the actual regulation to accesibility for disabled people.
    Only the SANS 10400? no longer the SABS 0400?
    I am really confused, for what I really appreciate your clarification about the legislation and standards.
    Thank you for your advice.


  47. Joan buildings do not have to be retro-fitted. If you were adding on or extending, the extension would need to comply with the new National Building Regulations. And in the event of an extension, the local authority may make certain demands in terms of things that need to be changed.
    Part A of SNAS 10400 says:
    “Where an application is made to make an alteration or addition to any building, approval for the erection of which was granted before the date of commencement of the Act ––
    (a) such alteration shall comply with the requirements of the Act, but consequent changes to any other part of the building which would be necessary in order to make such other part comply with the requirements of the Act shall not be required unless in the opinion of the local authority such consequent changes are necessary to ensure the health or safety of persons using the building in the altered form;
    (b) such addition shall comply with the requirements of the Act, but no changes to the original building shall be required unless the addition ––
    (i) will affect the structural strength or stability of the original building;
    (ii) will render any existing escape route from the original building less effective; or
    (iii) will affect the health of persons using the original building.”
    So you can breathe again. 😉
    Having said this, Part S which deal with Fasiliteite vir Gestremde Persone states that “The provisions for facilities for persons with disabilities contained in the National Building Regulations provide minimum requirements only and do not necessarily comply with the provisions of other legislative requirements.”
    “Every effort should be made to provide accessible facilities in as many buildings as possible, notwithstanding the fact that it might not always be a requirement of the National Building Regulations. The potential to adapt buildings after construction might be prohibitive in terms of cost, and therefore any decision made to include an inaccessible area of a site or building or facility at the design stage, when such works are feasible, should not be taken lightly. A factor to be considered is that all facilities, if designed correctly, can also provide safe, comfortable and convenient use to persons without disabilities.”

  48. It’s not clear to me in terms of the National Building Regulations whether or not a 40 year old building (7 floors) must be adpated and retro -fitted for people with disabilities. The costings we’ve had are indeed prohibitive, with space being the biggest problem, and as a Section 21 company ourselves would find it very difficult if not impossible to carry out these changes. Can you advise?

  49. Hi Kreton,
    Each building has to be looked at individually in terms of getting Building approval for “Facilities for Persons with Disabilities”. The SANS 10400 Part-S Annex B states that: “Every effort should be made to provide accessible facilities in as many buildings as possible, notwithstanding the fact that it might not always be a requirement of the National Building Regulations. The potential to adapt buildings after construction might be prohibitive in terms of cost, and therefore any decision made to include an inaccessible area of a site or building or facility at the design stage, when such works are feasible, should not be taken lightly.”
    You don’t say if the provisions were retro-fitted or not. If the facilities were done when the building was first constructed then the building inspector would not have given his approval for construction/occupation if access to the first floor was seen to be necessary.
    The regulations do not specifically state that disabled staff must have access to all levels of any building only that if they must have access to perform certain critical (not social) duties as far as their job is concerned, then access should be considered. I suggest that you contact your local authority for further guidance.

  50. Hallo Penny,

    Our office is a two floor building. Provisions have been made for wheelchair access to the dround floor. Two entrances bothe with ramps, two disabled parking bays, two unisex toilets for disabled (with the correct facilities).

    My question is: Does the national building regulation state that all staff working in a building must have access to all floors in a multi level Building?

    Your assistance is appreciated.

    Vriendelike groete

  51. In terms of Part A of SANS 10400, any building where facilities for persons with disabilities are required in terms of Regulation S1 (see annex A)*[see below], there shall be one or more toilets or unisex toilet facilities suitable for use by wheelchair users, provided that
    a) In any building requiring toilet facilities to which part S of the Regulations applies, the first toilet provided shall be a unisex toilet facility, for use by persons with and without disabilities, preferably in accordance with the details shown in annex D.
    * S1 Application
    (1) Facilities that accommodate persons with disabilities shall be provided in any building except the
    (a) any building of which the whole of the ground storey comprises one or more occupancies
    classified in terms of regulation A20 as B1, B2, D4, H4, J1 or J2;
    (b) any building classified as H1 in terms of regulation A20 where such building has less than 25 bedrooms and it can be reasonably proven that it is not possible to include wheelchair access in certain aspects of the design; and
    (c) any storey above ground floor level of a building classified as H3 in terms of regulation A20 and not provided with a lift.

  52. Hallo Penny
    Pls cna you advise me what is the ratio of disabled staff to toilets i.e 1 non gender specific disbled toilets can accomodate xx amount of disabled people.

  53. I really enjoyed your reply thank you. I will definatly be getting some bright red lipstick. Going to the newspapers sounds like an awesome plan! Thanks penny

  54. Jeepers Stacy I don’t know. Forget the notepad – get some cheap lipstick and use that on the driver’s side of the windscreen! Keep a written record of the dates and times when you phone the cops – and when the shopping centres don’t help. If someone tries to get you into trouble – that’s the evidence you’ll need. I have seen wheels clamped – and I have seen a very angry women in action against an able-bodied person parked in disabled parking without a sticker (authorization). She had the shopping centre security hopping. Also write to your local newspaper – that might help get you some support.

  55. thank you Penny, that is what we have been doing, it just feels like its not enough as the help and response is always half hearted.
    we went to the police station and asked how to deal with this, as it really is a big deal for so many people we know and they gave us a number to call if we saw anyone parking in the disabled bays. we have called that number so many times, and the reponse is always the same, they dont have a vehicle to send or they cant help unless the people wait for them(as if that would happen)
    management of the shopping centers send someone out to ask them to move but as soon as they are back in the office, someone else comes along and parks there! its maddening.
    i have even started carrying a note pad, and leaving notes on peoples windows, but that doesnt seem to be helping much either. where does the law stand on me chaining peoples wheels, or leaving stickers on their windows??? i just feel like i want to do more, i want to stop people getting away with being so insensitive!

  56. Stacy if it’s a parking lot of a shopping centre then go straight to the management or security and report them. I have witnessed people reporting this kind of thing and they move pretty fast. It’s a bit more tricky in a public place, unless there are traffic wardens around. If you have a cellphone with a camera, take pix that show the number plate and the place where the car is parked, and then report this to the traffic department. At very least make a note of the registration and time/place where they are parked – and report this. But unless there’s proof, there isn’t much that anyone can do.

  57. I would really appreciate some help when it comes to the disabled parking laws in SA.
    My husband is in a wheelchair and in 8 years i can honestly say that there has never, not once been a time when we have been to town, and not seen an abled person use a wheelchair parking bay, the most aweful thing is the response form people when we approach them usually something in the line of, oh well, a shrug of the shoulders or so what are you gonna do about it!
    its horrible that people seem to just not care.
    what legally can be done, at that moment? who do you call, what do you do to actually get the people to be fined or clamped or something to make them feel the same inconvinience that we feel?
    PLEASE HELP, its time we made a difference and took some action

  58. Thank you for all the useful information.
    Accidentally get to your site and as a disabled person if gave me information that I will use in future getting to a place most that is not disabled friendly

  59. Peter thank you so much for your input. I would like to expand on all three elements and will email you in this regard. i.e. I’d like to run a dedicated blog post on each subject – and others if possible.

  60. Peter Muller sê:

    Hi Penny and others,

    It was very interesting to come accros this blog and read the interpretation given to the regulations and the Deemed to Satisfy (SANS 10400-S) requirements. Which brings me to the reason for writing. I serve on the committee that draft the SANS 10400-S document at the SABS and believe some clarity might be gained from insights into the discussions that take place during the development of these documents.

    On the first query: Mothers with Prams – I agree with Penny that a mother with a pram is not classified as disabled according to all the definitions out there, however, when we included the requirements that the first WC will be an accessible WC, and cubicles added afterwards, it was from the point of view, that every and anyone could use an accessible WC, and not the otherway around. This also made provision for mothers with prams, people with shopping trollies, etc.

    When it comes to parking however, the oposite holds true, parking facilities are dedicated for use by persons with disabilities only, while all other parkings can be used by abled bodied persons.

    On the second query: Lift provisions
    Part S of the NBR and SANS 10400 is silent on the object of lift requirements, it does however address the issues as Penny mention. You have to search quite a bit to find the lift requirements in the SANS 10400 documents, and I believe the only reference to when lifts must be provided can be found under the clause dealing with lift ducts in the Fire portion, Part T. Currently this is seen as a shortcoming in the regulation, but the committee cannot re-write the regulations as published by the minister but only provide requirements to meet the regulations, which was done through the requirements published in Part S. An interesting point to note though, is the requirement of refuge areas at all fire escapes in multi storey buildings. Sadly, this was not well defined either, and is left to the interpretation of the local authorities & relevant fire departments.

    Penny, yes, the building regulations is not applicable retrospectively, but if you make any alterations to a building, you may be required to make the building compliant with the new accessibility requirements. A good idea, is to discuss your project early on with the local council and determine what their requirements will be.

    A huge gap in the regulations as it stands, is the application of these new regulations when it comes to heritage buildings (this include parts S, T and XA which had the most changes).

    There is a new publication that is in the final stages and about to go to press called “Architective,” I wrote the module on Universal Access, which indicate the SANS10400-S requirements, but gives best practice advise on accessible design. The reason I mention this, is that a perception was created that accessible design relates to wheelchair access. This is not the case, accessible design is so much more as it deals with a variety of issues. Also, SANS10400-S, provides the MINIMUM standard that needs to be provided. If you comply with the requirements of SANS10400-S you have definately not provided your client with a good designed building as far as accessibility is concerned, but just the bare minimum cheap and nasty stuff.

    I am more than willing to chat and give feedback if there are any further queries in this regard.

  61. No mother’s with prams are certainly not disabled! And the building regulations do not cater for mothers with prams. There are certain laws and municipal by-laws though that cover things like parking for moms with prams.
    BTW in terms of parking for people with disabilities, you have to have an official sticker of some sort that verifies you are in fact disabled, or you might find yourself being fined or having your car clamped!

  62. Does mother’s with prams qualify as part of the disability group in South Africa and be allowed to use disability fascilities (or is it their right?)

  63. Gate And Garage Automation sê:

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  64. Stef Potgieter sê:

    Thank you for you help

  65. You could call the SABS and see whether there are national standards covering this. Plus local authorities probably have their own requirements.
    But why don’t you get hold of the National Council for Persons with Disabilities in South Africa?

    http://www.ncppdsa.org.za/ 011-452 2774
    There is a link on their website “Policy and legislation”, but it is broken! But I am sure that if you phone them they will point you in the right direction much more quickly than I can.

  66. The law states that “Facilities that accommodate persons with disabilities shall be provided in any building except the following”:
    a) If the whole ground floor houses various occupancies – which are specified eg high risk commercial services or storage, and dwellings. THE RISK FACTOR I SUPPOSE IS BECAUSE PEOPLE WITH DISABILITIES WOULDN’T WORK THERE.
    b) Hotels with less than 25 bedrooms where the owners can prove that they can’t incorporate wheelchair access.
    c) Domestic residences with one or more stories above ground that are provided with a lift.I SUPPOSE BECAUSE IF THERE ISN’T A LIFT, THE HOME WOULD NOT BE SUITABLE FOR PERSONS WITH DISABILITIES.
    The legislation (NBR) also specify “facilities to be provided” – but as I said previously, this doesn’t state exactly when and where lifts must be fitted.

  67. Stef Potgieter sê:

    where caqn i find the rules and regulations regarding commercial buildings, shopping malls

  68. Stef Potgieter sê:

    Thanks, newly built buildings, that have 2 or 3 stories, must they be fitted with lifts?

  69. The section of the Act (NBR) that relates to Facilities for Disabled Persons (Part S) states that persons with disabilities need to be able to enter and leave buildings safely, particularly in the event of emergency. It doesn’t state specifically when a lift must be fitted, but states that IF a lift is provided, it must serve the needs of people with disabilities who are likely to use it. Lifts do not have to be fitted in buildings which would not normally be fitted with a lift. But there are additional rules and regulations that relate to commercial buildings, shopping malls etc. Regarding older buildings; I am not aware of legislation that demands retrofitting any facilities or upgrading due to new regulations.

  70. Stef Potgieter sê:

    Does the act also state that all buildings must be fitted with a lift, and what about older buildings?

  71. aslam majam sê:


    I am a student studying my masters in Architecture. I am currently researching on facilities required for disabled people. Is it possible for me to receive a presentation regarding the facilities for disabled people. i am highly intrested in the regulations required.

    Vriendelike groete
    aslam majam